Tag Archives: mailbox migration

Exchange Online: “This user’s on-premises mailbox hasn’t been migrated to Exchange Online”

This blog post is intended for new deployment scenarios, where no mailboxes exist in Office 365. It is written for an old version of DirSync. Since then newer versions has been released with built in functionality to filter what attributes to sync. Always make sure that you have a valid backup before making any changes to existing environments.

Normally you would use the build-in tools to migrate a mailbox from your on-prem environment to Exchange Online. In some scenarios the built-in tools cannot be used, and then you have to be able to create the cloud mailbox while the on-prem mailbox is still available. The problem is that when you assign a license to the cloud user you get a warning that “The user’s on-premises mailbox hasn’t been migrated” and the new mailbox will not be created.


If you are using DirSync and your on-prem Exchange environment is not published to the internet according to best practice you may consider using third party migration tools instead of the built in tools to move your mailboxes to Office 365. This is one example of a scenario where you would encounter this warning message.

To solve this problem we have to exclude attributes from being synced in DirSync. The solution is very similar to a problem with Lync that we described a while ago, and I will use the same solution here. The idea is to exclude the msExchMailboxGuid attribute from DirSync.

Start the Synchronization Service Manager (miisclient.exe) on the DirSync server. In the “Management agents” pane, select properties on the Active Directory connector.

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In the management agent designer, select “Configure attribute flow” and remove the msExchMailboxGuid for both the User and inetOrgPerson Data Source from the attribute flow as below.

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Finally we have to delete the Active Directory Connector Space.

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After the connector space has been deleted, run a Full DirSync again, wait a few minutes and now you will be able to create mailboxes by assigning an Exchange Online license.

Happy provisioning!

/ Andreas